Sourcing CRS Group to manage your social media is easy and cost effective. CRS Group provides you with rich social insights utilizing powerful dashboards, metrics and responsive agents
CRS Group Identifies and analyzes your social engagements on your company, products and competitors with the leading social media monitoring tools. We identify important insights to sales, customer service and effectively manage your brand and company reputation.
SOCIAL BRAND MANAGEMENT
“WHAT ARE YOUR CUSTOMERS SAYING ABOUT YOU ON-LINE?”
CRS Group understands critical social posts that require action
We monitor and measure social buzz around your brand, competitors and industry. Analyze trends and gain insight into what your customers want. Evaluate reaction to your campaigns and understand what content is connecting.
SOCIAL CUSTOMER CARE
“HOW ARE YOU PLUGGED IN ON LINE SERVING YOUR CUSTOMERS?”
CRS Group creates extraordinary and meaningful customer experiences
Improve customer satisfaction. Reduce attrition rate and call volumes. Set up and manage a social customer service program. Respond in real — time using our CRS Group brand representatives. We strengthen brand perception by publicly addressing and resolving issues.
“YOUR CUSTOMERS ARE LOOKING FOR ANSWERS, THEY WANT TO PURCHASE ARE YOU THERE?”
CRS Group drives revenue by acquiring and qualifying leads through social channels. We discover purchase signals and opportunities and can quickly engage to complete a purchase. CRS Group lifts AOV (average order volume) and drives even more social traffic and sales conversions.
Contact CRS Group call centers and contact management services today:
+1 619-501-6222 To Find Out More